Integrations
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We have uploaded a PDF to DropBox and the pre-existing fields we need filled out are static when we send the doc to the recipient. What are we doing wrong? We do not get the "Pre-Existing Fields" prompt that another user does.
Hi there @Jac711 - sorry to hear you're having issues with this.
Could you please walk us through the exact steps you take to do this and clarify how you're sharing the file with the recipients in the first place?
Thanks!
Walter
Community Moderator @ Dropbox
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Hi from me too, @Jac711! Do you mean that this used to work in the past with Dropbox, or is it the first time you’re uploading this type of PDF to your Dropbox account?
Do you have similar PDFs to test this with? If yes, does the same thing keep happening?
Nancy
Community Moderator @ Dropbox
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Hi @Jac711, thanks for the info, can you try this with a different PDF entirely to see if this helps?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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