My Word files are not getting saved to Dropbox on Android

[Josef25]

Greetings to the Community,

I am writing to bring to your attention an issue I have been experiencing with the Microsoft Word app on my Android tablet in conjunction with Dropbox. Previously, I was able to seamlessly save my Word documents to my Dropbox account by selecting "Save As" and choosing the Dropbox folder. However, for the past month, this process has ceased to function.

Despite diligently following the same steps as before, my saved documents are no longer appearing in the Dropbox app, Dropbox Web, or my Dropbox desktop application on my laptop. Essentially, my work is not being uploaded to Dropbox.

I kindly request your assistance in resolving this matter. Your expertise in this area would be greatly appreciated.

Thank you for your attention to this issue.

Sincerely,

Joseph

[Hannah]

Hey @Josef25, thanks for bringing this to our attention.

Just to confirm, do you mean that you're following the exact same steps, you see the option to save your file, but even if you choose it, the file doesn't get saved?

Have you tried uninstalling and reinstalling the Dropbox and the Word app to see if it helps?

Keep me posted.

[Josef25]

Hello Hannah,

Thank you for your prompt response. I have been following the same steps as usual, but I recently discovered that the documents are not being saved.

I have attempted to resolve the issue by reinstalling both applications, but the problem persists. I am reaching out to determine if this is an update error or another technical issue.

This tool has been invaluable for my studies and work, as it seamlessly synchronizes with my laptop and mobile phone. I would greatly appreciate your assistance in resolving this matter.

Thank you for your attention to this issue.

Best regards,

Joseph

[Hannah]

Thanks for the reply, Joseph!

There's no specific ongoing issue at the moment, but we'll happily look into this with you.

When you manually save the file to your device and then upload it to Dropbox, is the upload successful?

Are you having this issue with other Office apps as well or just with Word?

[Josef25]

Hello Hannah,

I have attempted to manually upload documents to Dropbox, and while successful, I am unable to perform the same action within the Word application. Additionally, I have encountered similar issues in Excel and PowerPoint.

Furthermore, when I access Dropbox and click on the "+" icon, the Microsoft Office options to create a new document are not visible.

I would appreciate your assistance in resolving this matter.

Thank you,

Joseph

[Hannah]

What if you open a Word or Excel file to preview it in Dropbox and then tap the edit button to edit it?

Do the Word or Excel apps appear as an option for you?

[Josef25]

Hello Hannah! I have checked, and yes, when I go to the file it opens in the Word app, but I cannot still save from the app, neither create a Word file in Dropbox. Just, save in the local storage and then upload it.

Joseph

[Nancy]

@Josef25, hope it’s OK to chime in. Have you checked your Microsoft app to make sure you’re not logged in to more than one Dropbox accounts there?

[Josef25]

Hi! No, its just one account of dropbox. I wanted to say that I tested with my cellphone and there it worked well. It is in the tablet that I have the problem. 

Thank you for your kind attention,

Joseph

[Walter]

Hey @Josef25 - may I ask how large is the screen of your tablet?

If you're using a tablet larger than 10", Microsoft requires that you have an O365 license to use Office applications.