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Jason Schoonover's avatar
Jason Schoonover
Helpful | Level 5
2 years ago
Solved

Can't get Dropbox to create links

I drag a file into Dropbox that I want to send by email, but the blue circulating image doesn't come on, and the file doesn't load so I can't create a link.  I've tried everything. Reinstalling and temporarily disabling my virus protection.  I have the basic plan and my file, while large,  is well under the 2GB. Help!

 

sync
  • smurphy773's avatar
    smurphy773
    3 years ago

    This problem was resolved. It turned out that when the folder owner retired, the folder was unshared. I want to flag this for other users because Dropbox gave me bad data about the problem and it was completely baffling. After the folder was unshared, my dropbox app told me I deleted the folder and I got lots of different messages saying I had deleted individual folders. The events page in dropbox said I terminated my own access to the folder. None of these statements were correct. The only thing that was correct was that the folder had been unshared. We were able to restore access to the folder for the owner and then the owner re-shared the folder with me and others and it reappeared in my dropbox and I have access again. 

5 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    What does Dropbox say if you mouse over its icon on the status bar?

    • Jason Schoonover's avatar
      Jason Schoonover
      Helpful | Level 5
      2 years ago

      There's no icon in my status bar...?  The Dropbox symbol is on my desktop screen.

       

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I drag a file into Dropbox that I want to send by email, but the blue circulating image doesn't come on, and the file doesn't load so I can't create a link.  I've tried everything. Reinstalling and temporarily disabling my virus protection.  I have the basic plan and my file, while large,  is well under the 2GB. Help!

 

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I drag a file into Dropbox that I want to send by email, but the blue circulating image doesn't come on, and the file doesn't load so I can't create a link.  I've tried everything. Reinstalling and temporarily disabling my virus protection.  I have the basic plan and my file, while large,  is well under the 2GB. Help!

 

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Reinstalling ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw3NjE1MzIsNzYxNTMy","node":{"__ref":"ForumReplyMessage:message:761532"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:761527":{"__typename":"Conversation","id":"conversation:761527","solved":true,"topic":{"__ref":"ForumTopicMessage:message:761527"},"lastPostingActivityTime":"2024-04-03T10:06:33.327-07:00","lastPostTime":"2024-04-03T10:06:33.327-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:761527":{"__typename":"ModerationData","id":"moderation_data:761527","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:761527_1":{"__typename":"Revision","id":"revision:761527_1","lastEditTime":"2024-04-03T08:12:03.158-07:00"},"CachedAsset:theme:customTheme1-1744710920109":{"__typename":"CachedAsset","id":"theme:customTheme1-1744710920109","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Can't get Dropbox to create links","moderationData":{"__ref":"ModerationData:moderation_data:761532"},"body":"

What does Dropbox say if you mouse over its icon on the status bar?

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There's no icon in my status bar...?  The Dropbox symbol is on my desktop screen.

 

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How do I get it on my status bar Mark please?

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Okay, I got it working - though through a different route than usual - but at last it works!  Thanks for your help Mark.  What I did was go back to Downloads and clicked on the Dropbox setup link.  Why it worked this time, I don't know...? I even have the Dropbox icon in the bottom.... 

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