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Chris I.5's avatar
Chris I.5
Helpful | Level 6
2 years ago

Missing files after syncing

Hi all

 

i have a dropbox basic account and I use it to back up files from an app called Songbook. I use Songbook to store files of songs with lyrics and guitar chords which I then sync to Dropbox as a back up of these files.

The last time I synced Songbook with Dropbox I noticed that there were nearly 200 files missing in my Songbook app the next time I used it.

I am reluctant to try and sync again in case the same thing happens.

Any suggestions or advice on how to avoid this most welcome.

 

Thanks

 

Chris

sync
Third Party Integrations
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Chris I.5, thanks for bringing this to our attention.

     

    Are you syncing the files by manually moving them into the Dropbox app, or is the app syncing them for you?

     

    This will help me to assist further!

    • Chris I.5's avatar
      Chris I.5
      Helpful | Level 6
      2 years ago

      Hi 

      Thanks for reply.

      I am clicking on the sync button in Songbook app to sync all my files from Songbook to Dropbox

      Not sure if it’s something I am doing wrong but it seems to be the only option available.

       

      Didnt realise I could manually sync files

       

      regards

       

      Chris

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Manual syncing is generally for files in the Dropbox folder, however, when using third party apps, their functions may differ slightly on how it's done.

         

        Given this, it isn't possible to know why the files were deleted during the sync. Have you tried contacting the app developers for further assistance on this matter?

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