Is Dropbox Fax down? I can't send/receive faxes today.

[daves1]

I am not able to send or recieve faxes today. Is Hello Fax down?

[Nancy]

Thanks for your post, @daves1. 

Can you provide more details on what happens exactly every time you try to send a fax? 

Do you know if the people who tried to send you a fax instead had issues, as well?

I’ll be able to further help this way.

[daves1]

It goes through as normal both ways. Does not come to the email that is assigned. Same email and server we have used since this account was set up. I just checke the website and now it says 

FAILED TO FAX [removed per Community Guidelines] 10:52 AM

on the one that I sent as a test.

[mttchd]

I registered today and I am unable to receive fax. Not too thrilled.

[Nancy]

Thanks for clarifying that, @daves1. 

@mttchd, I can see you’ve already logged a ticket about this with our support team. I just left an internal note as well, so they should reach back as soon as possible. 

@daves1, I suggest logging a support ticket as well via this form. Feel free to send me your ticket number here and I can leave a message on your behalf, too.

[daves1 · Accepted solution]

As of this morning I am able to send and receive faxes.