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Forum Discussion
Integration with iOs Files app dropping out
I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.
First, I have tried a number of times to add Dropbo...
Megan
Dropbox Staff
Dropbox StaffHey both! I just sent you an email, and I'll be happy to see you there.
Thanks a bunch!
For anyone still following this thread, I thought I would provide an update. First of all, I’m an IT professional with almost 30 years of technology experience. I’ve been experiencing this particular problem with Dropbox for over four years. With the renewed comments on this thread, dropbox support did reach out to me. Tier 1 spent time collecting a lot of data, including screenshots and video of the problem occurring in real time. I provided detailed information on how the problem occurs. They then sent me to tier 2 where the tech immediately blamed the problem on Apple and closed the ticket. It’s clear that this problem will never get fixed so if you’re monitoring this thread holding out hope, I hate to be the bearer of bad news. You might as well go somewhere else. For what it’s worth, OneDrive, iCloud, and Google Drive all work fine… none of them experience this problem. I will be moving away from Dropbox not only because of the problem, but even more because of the way support handled this. Without good customer support, tech products are useless.
Happy computing.
