We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

VictorRayan's avatar
VictorRayan
Explorer | Level 4
2 years ago

How to cancel current syncing between Dropbox and Google Drive

I selected a wrong large amount of files to import from Google Drive to Dropbox. I would like to know how do I cancel this operation on Dropbox web. is there a way to do that?

  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the update here, Victor.

     

    This feature is only available on dropbox.com, so doesn't closing your browser stop the process completely? 

     

    Or is the process still active in the background, even after closing the browser?

     

    If that's the case, can you disconnect Google from your connected apps and then reconnect it to see if that works?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey VictorRayan, thanks for your post.

     

    If you just close your browser? Does that help?

     

    Keep me posted!

    • VictorRayan's avatar
      VictorRayan
      Explorer | Level 4

      No, I'm referring to the direct synchronization between Google Drive and Dropbox that feature called "Add from Google Drive" in the home page. This process, just establishes a communication direct from the Dropbox server and Google to import all selected files, so the process occurs out from client (my one) machine, and yes in the cloud. So, there I didn't found any option or path to cancel this operation when I selected a set of wrong files that can take a very long. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the update here, Victor.

         

        This feature is only available on dropbox.com, so doesn't closing your browser stop the process completely? 

         

        Or is the process still active in the background, even after closing the browser?

         

        If that's the case, can you disconnect Google from your connected apps and then reconnect it to see if that works?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!