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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi S473, thanks for bringing this to our attention.

 

If the app is visible on this page, could you try disconnecting and connecting it again to see if this helps?

 

Keep me posted!

S473's avatar
S473
New member | Level 2
7 months ago

Hi Jay,

 

Thanks for your reply and suggestion.
I disconnected and reconnected but the same problem persists.

I have done that several times in the past couple weeks and it didn't help unfortunately.

 

Here is the status of other things I was asked about by WD or DB customer service :

- Internet connection working fine through Ethernet cable.
- Multiple restarts before and after updates of firmware and app installation
- OS firmware on WD PR4100 OS5 updated to the latest (5.28.105)
- Dropbox app up to date (2.24)
- Cleared computer's browser's cache (the one i use to access the CloudOS interface)
- no issues with my Dropbox account (running perfectly, unlimited API acces...)

 

Cheers

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks for the info, I'd recommend checking with WD support on this matter, since they may need to make some changes to their app in order to connect to the Dropbox API.

    • dropaet's avatar
      dropaet
      New member | Level 2
      5 months ago

      Greetings! Is any news about this trouble? I have the same issue on my WD MyCloud PR2100 OS 2.42.115 

      Sync stops several days ago and could not start again. I have prepaid Dropbox account and needs to use it to the end on this device! 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hi dropaet, we've not received any further reports on this matter from other users. I'd recommend checking with WD directly to see what information they can provide to assist with the connection.

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