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Paul C.32's avatar
Paul C.32
Helpful | Level 5
2 years ago

Google migration deleted unnamed file

Looking at the "Google Migration Report.csv" file I see entries for a file that could not be converted and so it was deleted. The problem is that the "Source path" column is empty, so I have no way t...
Google
Third party apps
Third Party Integrations
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi all,
     
    Happy to jump in on the conversation to clarify a few points:
     
    As you know, the GDD migration started and processed files of specific set of users, with some receiving a migration report (CSV file). 
     
    For files that were already deleted by our users - we didn’t do any migration or any other changes. Our migration logic was, in very simple terms:
    • found a file
    • identified this file was a deleted file> it is not eligible for migration > the file was then skipped for migration.
    We understand that the message about deleted file was not very clear: Conversion failed,  File ineligible for migration, Deleted file.
     
    Once again, they were not deleted by Dropbox in the migration, but they were omitted because they were deleted prior to the migration. 
     
    We have partnered with our engineering team to clear up this messaging in the log as it does cause confusion about where the deleted files mentioned originate from.
     
    Let me know if you have any other questions,
     
    Thanks!
jamesbond000's avatar
jamesbond000
New member | Level 2
2 years ago

I've the same issue. I hope someone can explain why DB is deleting files that they cannot convert to Office formats.

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