Files emailed to Dropbox aren't appearing on my account

[Polosera]

I sent important documents to my Dropbox account using email address provided by Dropbox but never received them. Very concerned, security sensitive material.

[Rich]

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@Polosera wrote:
I sent important documents to my Dropbox account using email address provided by Dropbox but never received them.

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Were they emailed directly to the Dropbox-provided email address, or do you have a forwarder set up to point to the Dropbox email address? In other words, do you email them to your own custom email address that then forwards the messages to the Dropbox email?

[Polosera]

Is this Dropbox email address legitimate - [removed]. Email address was provided by Dropbox but i never received the highly sensitive documents

[personal information removed per the Community's Guidelines]

[Rich]

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@Polosera wrote:

Is this Dropbox email address legitimate - [removed]. Email address was provided by Dropbox but i never received the highly sensitive documents

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Your assigned email address for the Email to Dropbox feature can be found on your Account page. Whatever email address is listed there is the correct address.

As I asked above, are you emailing directly to that address, or have you set up another email address to use as a forwarder to the Dropbox provided email?

[Polosera]

thank you for the response, i used [removed per the Community's Guidelines]. this was in my contacts and used by mistake to mail documents to my Dropbox account. It didn’t come back and i think i received this address from dropbox previously.

[Walter]

Hey @Polosera - would it be OK if we sent you an email to have a further look internally? 

[Polosera]

thank you Walter, please do

[Walter]

Sure thing @Polosera - you've got