Fields not working on eSignatures

[adecerangela]

Hi all,

Our applicant tracking system is currently integrated with HelloSign. Whenever we try to send out eSignature files, the provided field templates do not work as it should auto-populate the specific fields stated. See photo below.

But then, whenever we send out the esignature documents to applicants, the fields dont work and end up just like that.

Does anybody know what to do with this? Thanks in advance!

[Hannah]

Hey @adecerangela, thanks for bringing this to our attention.

Can we send you an email, so we can look into this internally?

Let me know!

[adecerangela]

Hi Hannah,

Thanks for the prompt reply. I would LOVE to receive an email from you! 

Please reach out to me at [removed per the Dropbox Community Guidelines].

Thank you so much!

[Hannah]

Thanks Angela!

I just sent you an email, so we'll continue there. 🙂

[Louie234]

Was there a resolution to this?