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Forum Discussion
Dropbox unstable in iPad OS Files App.
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now. Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!
Megan
Dropbox Staff
Dropbox StaffHey everyone, happy Monday!
You asked, and I heard you. I am here and ready to help! It seems a lot of you are still experiencing this issue or similar ones.
Instead of troubleshooting all of you here, I think it would be a better idea for us to switch to emails.
Can you try submitting your ticket here while you're being logged out from your Dropbox account? Once you do, reply back to me and let me know your reference number, so I can locate it on our system and take it from there.
If any of you face issues while trying to do so, let me know.
You asked, and I heard you. I am here and ready to help! It seems a lot of you are still experiencing this issue or similar ones.
Instead of troubleshooting all of you here, I think it would be a better idea for us to switch to emails.
Can you try submitting your ticket here while you're being logged out from your Dropbox account? Once you do, reply back to me and let me know your reference number, so I can locate it on our system and take it from there.
If any of you face issues while trying to do so, let me know.
Meghan, here is my ticket
Ticket #21247215: Dropbox Support Chat
my email is [email removed as per Community Guidelines]
I have all the same frustrating issues and have tried deleting the app and reinstalling, no help. Anything you can do to help resolve this. If I can’t resolve it, I will need to use another storage app. This is so difficult to use to work.
thx you,
Deborah
- Megan
Hi @Dfmountainside, thanks for writing to me!
I was able to locate your ticket number, and it seems that you have one more active email with our support agents.
You were sent some steps to check for the device in question. Please, keep responding to the agent, in order for them to be able to assist as much as they possibly can, and investigate further.
I've also had this same thing happening for a couple years, on both an older iPad Pro as well as a new iPhone Pro. Both are running the latest OS. No, I'm not submitting a ticket. There's plenty of other replies here that have already explained well enough what is going on. It happens all the time when you try to interact with Dropbox via iOS' native Files app.
If anyone at Dropbox really wanted to fix it, they could easily replicate the issues just by using their own app for a day in iOS and try manipulating some files via the Files app. Try moving, copying, etc. It really doesn't take much to trigger the issues, and often times once it starts, it can only be resolved by deleting and reinstalling the Dropbox app.- No one has responded to me and nothing I’ve done that was suggested has solved the problem
Help Same for me, this problem is still there !
