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Forum Discussion

VinceM50's avatar
VinceM50
Helpful | Level 6
4 years ago

Dropbox unstable in iPad OS Files App.

The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
App integrations
Mobile
Mobile App
Sync and upload
Third Party Integrations
  • rhut's avatar
    rhut
    10 months ago

    We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now.  Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!

JYM-971's avatar
JYM-971
Explorer | Level 3

Same problem here, It's been 1 Year now, no update either from Dropbox or Apple could fix the problem,

I'm Using an expensive professional dropbox account, having this kingd of problem  is simply unacceptable !

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Andrew55, I'm glad this was resolved for you.

 

It appears that this is an issue that has to do with the way the Files app works.

 

So, I would definitely recommend you reach out to Apple for further assistance, ae6dx00.

  • springerarchi's avatar
    springerarchi
    New member | Level 2
    3 years ago

    I've been having this issue for well over 2 years...I use the Dropbox app in lieu of the Files integration as much as possible, but any time you need access from any other app then usually the Files integration is the only way to do so. It's extremely frustrating and time consuming to deal with, but I don't have the time to migrate to a different service than Dropbox for now.

     

    It seems to be stuck in a never-ending finger-pointing game between Dropbox and Apple. Naturally, Apple says the issue is with Dropbox and I should use iCloud instead. Frankly, I agree that if Google Drive, Box, OneDrive etc can all work smoothly with the Files integration (I've tested with Google Drive and OneDrive and have yet to have the same locking up issue even once) then it's clearly a Dropbox issue. 

     

  • Andrew55's avatar
    Andrew55
    Helpful | Level 5
    3 years ago

    In case anyone from Dropbox is listening, you lost a customer over this issue. I cancelled my subscription — migrating to OneDrive.

  • Andrew55's avatar
    Andrew55
    Helpful | Level 5
    3 years ago
    I spoke too soon. Files froze again. If Microsoft and Box can make their stuff work in Files, then surely Dropbox can if they want to. I guess I’m switching to one of them (or iCloud), for which iOS/iPadOS support is a higher priority.
  • JD27's avatar
    JD27
    New member | Level 2
    3 years ago
    me : dropbox doesn't work on ipad file apps!
    ??? : Use icloud
    me : but...!
    ??? : icloud
    me : wha...!!
    ??? : iCLOUD
  • ae6dx00's avatar
    ae6dx00
    Explorer | Level 4
    3 years ago
    springerarchi very well said. I completely agree with you.

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