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Forum Discussion

VinceM50's avatar
VinceM50
Helpful | Level 6
4 years ago

Dropbox unstable in iPad OS Files App.

The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
App integrations
Mobile
Mobile App
Sync and upload
Third Party Integrations
  • rhut's avatar
    rhut
    10 months ago

    We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now.  Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!

epeytons's avatar
epeytons
New member | Level 2
Having the same issue: working in Dropbox folders via the Files iOS app (or via share sheet-> save to files) frequently causes files to hang. None of the troubleshooting steps have worked for me yet.
iOS 16 developer beta 3
Latest version of Dropbox (July 16)
Andrew55's avatar
Andrew55
Helpful | Level 5
3 years ago

I’m disappointed that the iPadOS 16 beta hasn’t resolved the issue, given that Dropbox has decided to blame Apple for it. I’m tired of dealing with the Accessibility settings workaround and will be transferring to another cloud storage provider if this still isn’t fixed in iPadOS 16. Whether or not it’s Apple’s bug, users are caught in the middle.

  • ae6dx00's avatar
    ae6dx00
    Explorer | Level 4
    3 years ago
    Andrew55 what is the accessibility settings workaround? I haven't tried that
  • Andrew55's avatar
    Andrew55
    Helpful | Level 5
    3 years ago
    Go to Settings -> Accessibility -> Keyboards -> Full Keyboard Access and turn on Full Keyboard Access. You’ll see some annoying behavior, but at least Dropbox won’t crash anymore!
  • ae6dx00's avatar
    ae6dx00
    Explorer | Level 4
    3 years ago
    I had it that way already. Files app still freezes accessing Dropbox
  • ae6dx00's avatar
    ae6dx00
    Explorer | Level 4
    3 years ago

    It is disappointing this has never been fixed.  Dropbox and Apple just blame each other.  They should be working to0gether to fix this.  What happened to Megan from dropbox who was helping with this?  All the tickets got closed with no resolution.

  • Andrew55's avatar
    Andrew55
    Helpful | Level 5
    3 years ago
    Interestingly, the problem vanished on my iPad Pro, so Apple or Dropbox did something, but perhaps they only fixed the problem for some people.
  • ae6dx00's avatar
    ae6dx00
    Explorer | Level 4
    3 years ago
    Interesting. I'm still seeing ort on a new iphone with ios 16

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