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Forum Discussion
Dropbox unstable in iPad OS Files App.
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now. Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!
#16159616
iOS 15.4.1
Nancy
Dropbox Staff
Dropbox StaffThanks for sending over your ticket number! I appreciate it.
Can you let me know if you also cleared your mobile app’s cache, before reinstalling it? You should be able to do this via the app’s settings.
Besides that, I’d like you to send me the Dropbox app’s version that should be showing on the same page.
280.2.2
I have cleared cache
- Hannah
Hey AM1981, sorry to jump in here and happy Friday!
Would you mind letting us know what troubleshooting steps you've already tried?
Like, have you tried to uninstall the Dropbox app, restart your device and then reinstall it?
Have you made sure that you have enough free memory on your device? The Dropbox app needs about 500 mb of free memory to work correctly.
What else did you try on your end?
Have uninstalled and reinstalled both Dropbox and files app.
I have emptied cache on Dropbox app
i have enough free memory on ipad
i have turned iPad on and off
i have spoken to apple who say the problem is with Dropbox app
i have chatted with Dropbox person who asked for screenshots but couldn’t say what to do further.
It makes my work almost impossible.
I’m clearly not the only one experiencing this. Have you found a solve for this or do i need to stop using Dropbox?
