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Forum Discussion
Dropbox unstable in iPad OS Files App.
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now. Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!
Has there been any resolution for this? I have this issue as well
Megan
Dropbox Staff
Dropbox StaffHey everyone, happy Monday!
You asked, and I heard you. I am here and ready to help! It seems a lot of you are still experiencing this issue or similar ones.
Instead of troubleshooting all of you here, I think it would be a better idea for us to switch to emails.
Can you try submitting your ticket here while you're being logged out from your Dropbox account? Once you do, reply back to me and let me know your reference number, so I can locate it on our system and take it from there.
If any of you face issues while trying to do so, let me know.
You asked, and I heard you. I am here and ready to help! It seems a lot of you are still experiencing this issue or similar ones.
Instead of troubleshooting all of you here, I think it would be a better idea for us to switch to emails.
Can you try submitting your ticket here while you're being logged out from your Dropbox account? Once you do, reply back to me and let me know your reference number, so I can locate it on our system and take it from there.
If any of you face issues while trying to do so, let me know.
Hi I opened a ticket at the link above, #15980101. I think I was logged in however, I didn't understand the part where I needed to be logged out before submitting a ticket? It seemed to have worked.
The first thing I saw at the link was a login request, so how do I proceed not logged in? Also not clear to me how to submit a case. All I see are the self help and community links.
Reference # 15981452 for the freezing issue
- Ticket #15985410
- I submitted that ticket yesterday and was contacted by another agent last night. I explained why I opened a ticket and link to this forum. I got a notification this morning that the ticket was closed. Was there a point to doing that??
- I got a reply to my ticket from Samantha saying clear Dropbox cache uninstall restart and reinstall. So far working fine but usually takes a bit to fail.
Megan are you still monitoring this? - Did all those steps too, failed constantly today while working.
- MeganThank you all for providing me with your ticket numbers!
I'll definitely keep an eye open on these cases, and we'll continue working on this there.
Keep me posted. - There are reports of an iPadOS bug that causes some applications to malfunction (freezes, crashes). A workaround is to go into the Accessibility settings and turn on Full keyboard access. I haven’t seen the problem since I did that, but I have not made heavy use of Files yet.
