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Forum Discussion
Dropbox unstable in iPad OS Files App.
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now. Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!
I've been having this problems for months and months as well, it's extremely annoying. I'm on an iPad Pro 12" running latest iOS, but the issue started even on iOS 14. It's very frustrating and I might soon consider moving away from Dropbox, for which I have an expensive paid plan if nothing is done to resolve this issue. To me it happens with both Dropbox from the Files app, as well as the "Files" app as an integrated API called in other apps, such as GoodNotes.
This issue is a bit annoying.
i was apple to narrow down the issue:
- seems to be with ipad pro only
- most specifically the issue occurs when we have the apple magic keyboard connected
It's been close to 1 year that there is the issue.
Usually app freezes for several minutes. Then usually comes back on its own. Usually it freezes few seconds after accessing a first doc.
For me it is worst when i'm in a mail app trying to add a dropbox attachment via the native ios file app.
I've been having this issue for well over 2 years...I use the Dropbox app in lieu of the Files integration as much as possible, but any time you need access from any other app then usually the Files integration is the only way to do so. It's extremely frustrating and time consuming to deal with, but I don't have the time to migrate to a different service than Dropbox for now.
It seems to be stuck in a never-ending finger-pointing game between Dropbox and Apple. Naturally, Apple says the issue is with Dropbox and I should use iCloud instead. Frankly, I agree that if Google Drive, Box, OneDrive etc can all work smoothly with the Files integration (I've tested with Google Drive and OneDrive and have yet to have the same locking up issue even once) then it's clearly a Dropbox issue.
In case anyone from Dropbox is listening, you lost a customer over this issue. I cancelled my subscription — migrating to OneDrive.
- For me this happens regularly enough on my iPhone SE 2020 with iOS 15.3.1 to be highly frustrating. In the Files app, tapping on the Dropbox folder just hangs there doing nothing. I have to shutdown and restart the phone to be able to browse dropbox files via the Files app, until the next time that it happens again.
- I spoke too soon. Files froze again. If Microsoft and Box can make their stuff work in Files, then surely Dropbox can if they want to. I guess I’m switching to one of them (or iCloud), for which iOS/iPadOS support is a higher priority.
- Has there been any resolution for this? I have this issue as well
Same problem here, on an iPad Pro running iPadOS 15.3.1 and DropBox 268.2.4. I’ve tried the solutions suggested in this thread, all to no avail.
Where are you Megan?
- Megan
Dropbox Staff
Hey everyone, happy Monday!
You asked, and I heard you. I am here and ready to help! It seems a lot of you are still experiencing this issue or similar ones.
Instead of troubleshooting all of you here, I think it would be a better idea for us to switch to emails.
Can you try submitting your ticket here while you're being logged out from your Dropbox account? Once you do, reply back to me and let me know your reference number, so I can locate it on our system and take it from there.
If any of you face issues while trying to do so, let me know. Hi I opened a ticket at the link above, #15980101. I think I was logged in however, I didn't understand the part where I needed to be logged out before submitting a ticket? It seemed to have worked.
The first thing I saw at the link was a login request, so how do I proceed not logged in? Also not clear to me how to submit a case. All I see are the self help and community links.
