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VinceM50's avatar
VinceM50
Helpful | Level 6
4 years ago

Dropbox unstable in iPad OS Files App.

The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
App integrations
Mobile
Mobile App
Sync and upload
Third Party Integrations
  • rhut's avatar
    rhut
    10 months ago

    We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now.  Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey robert_ios, welcome to our Community! I hope you're doing well.

Have you maybe tried offloading the Files app and installing it again? 

Feel free to send me any screenshots of when that happens, since I'd love to also have a visual representation. 

Let me know!
ChrisC81's avatar
ChrisC81
Explorer | Level 4
3 years ago

Megan there is rarely anythig a screen shot would show as when it freezes, it doe just that freezes.  Tapping a file does nothing.  Force quitting the files app is the only solution that seems to work and wait for it to reload the data.

  • robert_ios's avatar
    robert_ios
    Helpful | Level 6
    3 years ago

    Megan The Files app has frozen again while navigating my Dropbox folder. I wasn’t even doing any complex operations — just opening some PDF files. This happens many times a day.

     

    Edit: The frantic clicking in the gif below can barely express the sense of frustration and helpless urgency when encountering this problem at work. 🤬

     

    • Scottomfg's avatar
      Scottomfg
      New member | Level 2
      3 years ago

      I just wanted to add my name as another with this same problem. Exactly the same as the previous posters. It's been around for at least 6 months pre-dating iPadOS 15. Only solutions I've found is restarting iPad, or just waiting a while until it just fixes itself. Both of which are quite irritating because it always happens right when you are in the middle of working on something.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hey guys, happy Wednesday! 

        Thanks for all the detailed comments. I appreciate them.

        You might want to check your inbox since I sent you all the emails.

        If you need anything else, do not hesitate to reach out to us!

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