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Re: Dropbox_for_SF duplicate Schedule Job Error

Dropbox_for_SF duplicate Schedule Job Error

Namanpreet
Explorer | Level 3

I am getting the following errors from one of our Salesforce customers who is using the Dropbox Salesforce integration app.  Any thoughts on what is going on here, and how this might be fixed?
Thanks Naman

Scheduled job 'FISCHEDULE - Change Owners 170793xxxxxxx' threw unhandled exception.

caused by: System.AsyncException: could not store job: FISCHEDULE - Change Owners 170793xxxxxxx orgId: 00D5xxxxxxxxxxx common.exception.SqlDupValOnIndexException: ERROR: duplicate key value violates unique constraint "akcron_job_detail"
  Detail: Key (organization_id, job_name)=(00D5xxxxxxxxxxx, FISCHEDULE - Change Owners 170793xxxxxxx) already exists.
  Where: SQL statement "INSERT /*UddDmlCronJobDetail.sql(88f605a):insert_detail:34*/ INTO core.cron_job_detail

Class.Dropbox_for_SF.ChangeOwnerBatchSchedule.execute: line 47, column 1

6 Replies 6

Walter
Dropbox Staff

Hi there @Namanpreet - sorry to hear about this.

 

May I ask if you're a team member on the account that's having the issue or a team admin? 

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Any additional information is more than welcome! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Namanpreet
Explorer | Level 3

I am team admin 

Screenshot 2024-02-15 at 6.02.32ā€ÆPM.png

Namanpreet
Explorer | Level 3

@Walter We have recently changed a few users' username and email. Now we have observed a lot of apex jobs are scheduled entitled "FISCHEDULE - Change Owners xxxxxxxxxx ā€ from one of those users and we are getting this error.

Walter
Dropbox Staff

Thanks for the additional information and the screenshot too @Namanpreet 

 

Would it be OK if we sent you an email to have a further look internally?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Namanpreet
Explorer | Level 3

Sure @Walter.

Walter
Dropbox Staff

Thanks for the cooperation @Namanpreet - I just sent you an email to investigate further so please have a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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