Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Hi,
I used for long time dropbox with android app like to Calibre-go and CalibreBox to sync my calibre library with my android tablet. But from a few months the apps release an error when i try to connect with my account. In dropbox's dashboard on web the apps appear connected but in my tablet don work.
Hi @barsci, thanks for bringing this to our attention.
Have you contacted the developers of the apps in question for assistance on this matter, since the apps still appear to be connected on your account?
Keep me updated with any details.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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To my knowledge, there haven't been any major API changes for a while. What is the exact error you're getting when trying to connect?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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On Calibre-go: “Your account could not be autentinticated at this time. Please try again”
On CalibreBox: “Error communicating with the cloud”
You could try disconnecting the apps from this page, and then reconnecting them when accessing the mobile apps again, to see if this helps.
If it doesn't, then you'll need to contact the developers to see if something has been amended on their end.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I tried several times to disconnect from dropbox apps but the problem does not resolve.(I try now with same error)
I am convinced that it depends on dropbox because the problem arose a few months ago simultaneously on the two apps
Thanks for the help
We’re unable to provide support for third-party apps or services. As the error is occurring on both these apps at the same time, I can only recommend checking with the developers and if necessary, have them contact the Dropbox team via their own accounts.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I will try to contact them.
I want to try with another android device as well and see how it goes
Thanks for your help.
Hi there!
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