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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi kiwirocker, thanks for bringing this to our attention.

 

It's possible there could be an issue with the app itself. 

 

Was there a recent update to this app you're using?

 

This will help me to assist further!

kiwirocker's avatar
kiwirocker
Explorer | Level 3
2 years ago

Hi Jay,

I don't think so. The device in question is not usually connected to the net, except when I need to access Dropbox, as in this case.

It works on my phone, so I just investigated as to whether it has updated or not, but that is inconclusive.

After a little fiddling around, I managed a work around to get the file I wanted into the app, but I would rather that the Import function worked with Dropbox as it does on my phone.

 

Any clues? The app in question is Chordbase Lite and the tablet is a Samsung SM-T210.

 

Regards,

Norris

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey kiwirocker, how did you originally connect this app to your Dropbox?

     

    Can you disconnect and then reconnect it, to see if that helps?

     

    We'd also suggest reaching out to the developers/support team of this app for more info as well.

    • kiwirocker's avatar
      kiwirocker
      Explorer | Level 3
      2 years ago

      Hi Hannah,

      I have tried disconnecting and reconnecting but to no avail. The disconnect works, but trying to connect again doesn't.

      I have also emailed the developer last night but haven't heard anything back yet.

      Oh, and the connection was originally via Chordbase Lite. There is an option in their Settings menu which specifically says "Import from Dropbox", along with "Export to Dropbox"

      It's the "import" process that I am getting the error message.

      It may well be something wrong on the app side doing it, but I originally thought it was something to do with DB.

      If I get a response from the developer, I shall let you know the reply.

       

      Regards

      KW

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