Dropbox Sign signature reminders aren't received by the recipients

[Simmons]

I have created a Dropbox signature request through Dropbox Sign. I need 9 signatures on 1 document. We have a Dropbox Advanced account with 14 licenses.

3 people have signed the document, so the initial request clearly went out. I have sent multiple reminders to the other 6 intended signees. Today I discovered that none of those 6 have received my reminders. 

How can I troubleshoot the automated or manual reminders?

[Nancy]

Hey @Simmons! Hope you’re doing well. 

Just to double check, since you mention you’re on a Business team, you didn’t create your signature request via your Signatures page here, correct? 

If not, can you check this Dropbox Sign article and let me know if you’ve checked everything that’s outlined there? 

Keep me posted for any updates.

[Simmons]

This the page I used for creating my signature request. Was that incorrect?

[Megan]

Hey @Simmons, we would need to do some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this?

Keep me posted, and we'll take it from there!

[Simmons]

Yes, I would appreciate that. Thank you!

[Hannah]

Thanks, @Simmons, I just sent you an email, so we'll continue there!