Dropbox Passwords app does not send notifications to allow new device

Hey BetsyR - sorry to hear you'e having issues with this.

Could you please clarify if you're having an issue with the Dropbox Passwords mobile app or the browser extension at the moment?

What is your device's OS version by the way? Can you maybe send us a screenshot of the error or the last screen you can get to? 

Both times it was with the Chrome extension.  Here's a screenshot or where I am stuck right now...

I keep clicking resend Notification but nothing happens most times.  Just one time today I actually got a notification on my laptop because the computer I am trying to sign in on is a remote connection, and I clicked to allow the connection but then nothing changed.  Still can't get in.  The last time this happened it was also the chrome extension and on the exact laptop that I am now using.  That time I was not logging in remotely and I had the exact same problem.

So, you're not physically on the computer that's having the issue BetsyR - did I get that right? 

Have you tried clearing your browser's cache or using another browser by any chance? 

No, I was logging in remotely yesterday but I am onsite on the same computer today and still can't get it to connect.  There should be nothing in the cache since this is a brand new computer to me and so I haven't done anything on it yet, but I will try that and another browser anyway and let you know what happens...  Actually the whole point is I am trying to sign in on the chrome browser since that is what I use most so how is signing in to a different browser going to help?

I just tried my recovery words again (which I was able to access on my iphone so I know they are correct) and I got this...  

I see, thanks for the additional information BetsyR 

Since you'd like to use Chrome to do this, i'd suggest making sure that you're running the latest version and that you're not using any browser extensions that might be interfering. 

If your browser is up to date and the issue persists, please let us know here and we'll reach out via email to investigate further.

I'm having the same issue on Firefox. On my macbook pro.

Hi billiejjackson, have you tried the steps in the thread above to try to resolve the issue you're experiencing?

This has been discussed for more than a year and still no solution?

I got the same issue on Safari Mac OS and I am stuck now

Hey pemagaley! Did you save the recovery words Dropbox Passwords provided the first time you set up the account? If yes, can you use them to sign in and let me know if that works?

Hey there, pemagaley!

Can you please follow the steps below, and let me know if they make any difference?

-Open the Terminal app
-Paste the following command: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app
-Press Enter to run the command
-Restart Safari