Dropbox Invoice (Alpha)–down for maintenance?

[zacd]

Is any other alpha testers for Dropbox Invoice (invoice.dropbox.com) unable to access their account? I checked on the client end and clients can't pay their invoices, and I can't access my account. 

[jm4130]

@alaxman Good news thank you for providing a estimated timeline on the fix!

[alaxman · Accepted solution]

Hello Everyone,

Dropbox Invoice is being turned on in a phased manner. Our most engaged users should have regained access. The unscheduled maintenance was to fix a security vulnerability that we identified as part of an internal audit process. No data was compromised and all your information is fully safe and secure. All existing users should have access in 2-3 weeks. 

New user access is closed for now. Contact support-invoice@dropbox.com for questions or issues. Thank you for your patience and understanding.

This will be the last update on this thread. Have a great weekend.

Warmly,

Ajay

[jm4130]

Awesome thank you!

[Adam B.28]

Thanks. Appreciate that I was apart of the initial phased roll-back-in.

Goes without saying, but even with alpha/beta EULA, is there any way to let Dropbox Invoice users know ahead of time if there's going to be planned maintenance? I understand the cycle of product development and don't even expect an ETA on service returning or any sort of guaranteed uptime on alpa/beta products, but a forewarning about going down specifically for a product that deals with future payments would be extremely helpful. E.g. I would have generated all my end of the month invoices a few days earlier and sent the PDF's myself to my clients instead of having to revert to a tragically frumpy Google Docs invoice template, then come back a week later to DB Invoice and update the info.

Anyway, thank you for the transparency on here nonetheless even if Dropbox Invoice is a tiny fraction of your userbase 🙂

[cluechoy]

Hi I had signed up and was using Dropbox Invoice since March. It suddenly locked me out and I can't access anything. Asking me to sign up again?? Help please! I still can't access it.

[Nancy]

Hey @cluechoy! I hope you’re doing well. 

Do you mind sending over a screenshot of what you see on your end? It would really help to have a visual. 

Just make sure any personal info that may be showing is hidden.

[Zack Smith]

Hello @Nancy and @alaxman 

I have also try many times but still appearing same error like before.
I am old users and I have some pending invoice as well.
see the attachment file of error which still appearing 

I hope for quick solution 

[Jay]

Hi @Zack Smith, have you tried emailing the team at the email in the screenshot for further assistance on this matter?

[Zack Smith]

Hello @Jay 
Thanks for quick response 
yes , I have already emailed but didn't get response and finally I post here .

[Jay]

Thanks for the info, currently the Dropbox Invoices service is still undergoing maintenance. 

We have no update on when normal service will resume.