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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for the details!

 

Can you share with me the app version that the Dropbox app is running on both your iOS devices? 

 

Did you also have any kind of update on your computer, before this issue occurred?

NATACIAP's avatar
NATACIAP
Explorer | Level 3
2 years ago

Yes, I did have a photoshop upgrade which but I deleted that photoshop app and reloaded the older version and it still continued to do that.

Where do I find the dropbox version details for my Mac? My cell and iPad have the latest Version 318,2, which I imagine my computer does too as they are all linked? 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi NATACIAP, the version on the iPad and mobile is usually a bit different.

     

    You can see the version of your desktop app, if you locate your Dropbox icon on the menu bar, next to your WiFi and hover your mouse there.

     

    Also, out of curiosity: if you close your Dropbox app locally on the device, and try to open a file in Photoshop, does the behavior remain the same, or do the files open faster? 

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