We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

domstefis's avatar
domstefis
Explorer | Level 3
10 months ago

Capture - Super Slow on M1 MacBook Air

All,

 

I've just installed Capture on my M1 MacBook Air and have to say it has massive latency issues in the UI, while recording and also the recorded video has issues in terms of video and audio are not in sync. When I open the app it already takes forever. Then while recording you see latency issues while moving the mouse or typing on the keyboard. And in the final video the audio and video are not in sync, as well as the webcam recorded.

 

Any ideas about this?

 

Thanks a lot,

Dominik

Dropbox Capture
Installing
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey domstefis, welcome to our Community! 

     

    As a first step, would you mind clarifying the OS you're using on your MacBook Air? 

     

    Also, do you notice this behavior with every single recording? Have you tried uninstalling Capture, and then re-installing it at all since you first noticed it? 

     

    Let me know more! 

    • domstefis's avatar
      domstefis
      Explorer | Level 3
      10 months ago

      Hi Megan,

       

      thanks for getting back to me. Here is my config:

       

      And yes, unfortunately I experience that issue every time I start the app and every time I record a video.

       

      I have also uninstalled + then reinstalled Dropbox Capture as per your advice, but the problem is still there is makes the app actually unusable. Very sad, as I was hoping to have an alternative for Loom.

       

      Thanks for your help,

      Dominik

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey domstefis, thanks for the info, can I send you an email in order for us to have a closer look into this? 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!