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Forum Discussion
Can't share Google-Docs-files with "edit permission" to external people
So I started a company and bought Professioal Dropbox and G-Suite, to be able to have Google-Docs in my Dropbox, since we work from here with all our files. If I now create a "Google-Document" in...
Hi, I'm running into the same issue as the original thread author (please review the thread for context as he documented it quite clearly). Have you tried replicating the issue on your end? I've had to explain this multiple times to support already and it's getting redundant to be honest.
1. Create a new Google Doc in a shared team folder.
2. Update file permissions to "anyone with link can edit". I've also tried "anyone with the link can view" and the same thing happens.
3. I open the link in an incognito browser and see this screen.
4. I attempt to login with my personal Google Account (to simulate a client experience that is not part of my organization) and receive this message.
5. Can't access the file at all whatsoever.
Basically, it appears that Dropbox is only letting us share links to Google Docs, Sheets, Slides with people that have the same domain as our organization (even if the file permissions are set to "anyone with link can view"). This makes it impossible to share with external clients/stakeholders.
I've been testing Box and they do not have this issue. If this is not able to be resolved, unfortunately, we're going to have to switch providers. This seems like a bug that should have been fixed a long time ago when you rolled out this feature. We would prefer to stay with Dropbox but if this is how the integration is going to work, it's not helpful to us.
Daphne
Dropbox Staff
Dropbox StaffThanks for all the additional details Allvitende!
It would be best to look into this alongside some account specific info too, and I see that you mentioned you've already reached out to Support previously.
Can you let me know the ticket number (eg. #1234567) for your case with the team, so I can check this from my side?
It would be best to look into this alongside some account specific info too, and I see that you mentioned you've already reached out to Support previously.
Can you let me know the ticket number (eg. #1234567) for your case with the team, so I can check this from my side?
