We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

dreamnest33's avatar
dreamnest33
New member | Level 2

I have checked and I am not running a proxy or VPN.  I have not changed my security software or anything else.  Yet this problem with Dropbox started several months ago and is getting worse.  I used to work around it by closing the Word document and then using print from the right click menu.  Now even that won't work.  Please find a fix for this as I loved Dropbox but this problem is causing me so much extra work I may have to go elsewhere and I really don't want to have to do that.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to hear about this, dreamnest33. 

 

Can you please clarify for me if this issue is occurring on the desktop app or www.dropbox.com, like the previous users had mentioned? 

 

Have you tried downloading one of your Word files directly from www.dropbox.com, saving it to another location on your computer and then, printing it? Does that seem to work?

 

Let me know, and we can take a look.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!