We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
If you're not getting a prompt, then there is definitely something on your browser, machine or network preventing it from loading, since I get a prompt on my test devices without having a 365 account. There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.

Could you try using incognito/private browsing mode without any extensions running?
itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Doesn't work. I have no programs installed.  Just fresh install of Windows 10

  • itsjustme1's avatar
    itsjustme1
    Helpful | Level 6
    4 years ago

    I have no extensions running either.  Literally, a brand new Windows 10 install with nothing else loaded

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      As this doesn't appear to be Dropbox-related, since this works on our test devices, I'll leave this thread open for other users to suggest other ideas on how to resolve this.
      • itsjustme1's avatar
        itsjustme1
        Helpful | Level 6
        4 years ago

        Tried on a few other computers and same issue

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!