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erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android OS
Error Messages
Errors
G-Suite
Google
Mobile
Mobile App
  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

mboeker's avatar
mboeker
New member | Level 2
After updating Gmail and wiping dropbox cache and reinstalling dropbox it did work for me.
antolepore's avatar
antolepore
Explorer | Level 3
5 months ago

how do you wipe dropbox cache?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey antolepore, here are the steps to clear your cache in the Dropbox mobile app on Android: 

     

    1. Open the Dropbox Android app.
    2. Tap the menu icon in the top left. 
    3. Select Settings. 
    4. Select Clear cache.


    Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in. 

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