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erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android OS
Error Messages
Errors
G-Suite
Google
Mobile
Mobile App
  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

Tmdale808's avatar
Tmdale808
Helpful | Level 6

Thanks, Ben -

Does this mean the Dropbox Engineering team is not working on a way to bring the original functionality back at a later date?

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
12 months ago

Hi Tmdale808,

 

No, given that this is a result of the change to the Android OS itself, restoring the original attachment functionality is not something we're looking into. As I understand it, Storage Access Framework forces the change in the attachment flow so that users can attach from multiple document sources rather than allowing individual apps to live in the "Add Attachment" menu.

 

Regards,

Ben

 

 

  • LukeF's avatar
    LukeF
    Helpful | Level 6
    12 months ago
    Hi Ben...

    This issue is not linked to the legacy Add file from Dropbox option... it is a real issue with trying to attach a file with the current process flow within the Gmail Mobile App.

    I have been unable to attach files to Gmail for several months now - including by selecting the file from the burger / file system approach...

    Is this issue being worked on as it is only when attaching from Dropbox that the issue occurs - I can easily attach from OneDrive and G Drive, and from the device storage also so it's 100% a Dropbox fault.

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