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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
If you all look through this thread, a solution was provided a long time ago. You click the arrow next to the dropbox folder rather then the folder itself. Works like a charm.
What arrow, I don't have an arrow, this problem persists.
- You click on the paperwork to attach. If that takes you to a screen where dropbox is at the top, you have to go up a level to get to the correct place. Click on the hamburger at the left of the title. This takes you to the "open from" menu with various folders (depending on how your phone's internal storage is set up.... this is what uwt called the "root folder list.") under the title. Scroll down to "dropbox," you will see a vertical dividing line and, on the right off that, the little box with the arrow in it, that everyone is talking about. Click on that little box/arrow. It will take you to your dropbox contents, with checkboxes on the right off the file names. Check the box, you get a "one selected" message at the top off the screen. Click the check mark at the top right off the screen, your come will be attached to the email.
I don't see a way to attach snapshots here, sorry ! - When you go to attach go to the root folder list of: gallery, onedrive, dropbox, google drive, etc.
To the right of each is an arrow. Click that instead of the word dropbox. I have a Samsung phone. - I can't get a screenshot to paste here, but if you look at all the responses in the original thread, one of them had instructions with screenshots.
- Take a snapshot please. I don't have any arrows
- Edit: click on the paperclip to attach. If that takes you to the screen titled "dropbox," you must click on hamburger to the left of the title - that takes you "up a level."
Yessss! This works! *Paperwork meaning paperclip* Thank you!
- I didn't think I had any arrows either.... but if you look carefully at the list of sources from which you can attach under the hamburger menu you will see a very small box with an arrow pointing to the right on the right side of each of the items listed. If you tap that little button it will allow you to attach normally from Dropbox.
- Yes, found it and finally solved my issue
- Glad to hear it Davin! This was very frustrating to me for several weeks!
