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erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android OS
Error Messages
Errors
G-Suite
Google
Mobile
Mobile App
  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks, oceanstar.

 

Just wanted to mention that the team is aware of this issue and are currently working on it.

 

Once we have an update, we'll let you know.

Kbroc's avatar
Kbroc
Explorer | Level 4
2 years ago
Can we please get an update on this, it has been months and I pay close to 1k a year for this service and to not be able to upload attachments through the Gmail app us highly inconvenient. This needs to start working

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