'Can not upload the file' error when attaching from Dropbox to Gmail on Android

[erlend w.]

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , with the same dropbox and google account, on an other android phone (android 11 )or an android tablet, there is no problem. Both phones have the same app version of gmail

[Megan]

Hi @SM119, sorry to jump in here! 

Can you clarify what happens when you tap on the attach button within Gmail and select Dropbox?

Also, can you please confirm exactly what program you are using to access your emails. Is it the Gmail app, or the Gmail site?

[Jay]

Hi @oceanstar, thanks for bringing this to our attention.

Could you clarify exactly what error message you're getting when trying to upload?

This will help me to assist further!

[Me420]

I using the Gmail app on my Pixel 6A phone. I hit the little paper clip in the email and go to the drop box option, search for a folder and then find the file and click on it. The file briefly shows up underneath the body of the text in the Gmail app and then says "cannot attach file". I can go to the Dropbox folder and share to the Gmail app. However, I cannot keep the same thread in the Gmail going because I cannot attach files from Dropbox when needed. I hope this helps. Thank you.

[SM119]

What this person said. It's the Gmail app.

[Megan]

Thanks for letting me know @Me420 & @SM119!

Can you send me a screenshot of the error you get on your end, in order for me to have a visual too? 

[Chuck C.9]

Right now it's a "He said, She said" battle. Dropbox blames Gmail who blames Samsung who blames Adobe. Someone needs to just take the bull by the horns and do the Right Thing for the customer, and no one will until it starts hurting their reputation or their sales.

[SM119]

For a brief moment the attachment shows successful then it disappears and says failed. That's it. Nothing to screenshot unless you're the flash.

[Walter]

Hi all, I just wanted to mention that the team are aware and looking into this.

In the meantime, you should be able to send files via email from the share option in the Dropbox app.

[Spcookie]

sharing the file, is just tht, sharing the enture file, I just want to share the document.  The whole file is not what I want to send.  Does anyone have any idea when this will be resolved?  It really cuts into my business and time and I am now very weary waiting for resolution.

[oceanstar]

Hey Jay,

It's not exactly an Error message.

These are the steps:

1) I open a new email

2) I'm choosing a file from Dropbox to Attach

3) The file appears on the emil for one second, then disappears

4) Then a message "The file could not be attached" pops-up.