We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android OS
Error Messages
Errors
G-Suite
Google
Mobile
Mobile App
  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

pelos's avatar
pelos
Explorer | Level 4

to jay

 

Hi @pelos, I've merged you to this thread to keep similar queries together. This post indicates that we are currently investigating this matter in more detail.

so it means might be a bug?  

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Currently, we've received reports about this behavior, so our team are looking into it in more detail on our end.

  • Uwt's avatar
    Uwt
    Helpful | Level 6
    2 years ago

    I think I have a clue for you. I was only able to attach a file in gmail from the same email my dropbox is under, but not any of my other emails. I used to be able to attach from dropbox using any of my gmail accounts. (My dropbox is under a non-gmail email.)

    • pelos's avatar
      pelos
      Explorer | Level 4
      2 years ago

      before didn't matter in my old phone Motorola x4

       

      i could have my dropbox app  logged with account#1

       

      then go to yahoo email. or any gmails account and  send an email from account#2  or account#3   

      click attach>dropbox and will point at my last dropbox folder,  select the file  and vualla  was attached

       

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!