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Forum Discussion
erlend w.
2 years agoHelpful | Level 6
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
- 12 months ago
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded.
Regards,
Ben
Spcookie
Explorer | Level 4
I am trying to figure out your workaround, what's a hamburger? I am not tech savvy and getting more and more frustrated with this. I cannot attavh a file, mostly adobe pdf files from my dropbox into an email in gmail. I tested it by attaching a photo from dropbox and it works. I have uninstalled both dropbox and adobe and nothing has helped. I was going to head to the Verizon store and have them restore factory settings but based on the comments here it appears this is a dropbox/android issue. I have a motorola maybe 1.5 years old. I need to be able to use my phone for sending emails with attachments, time is of the essence in my business and work around using google drive is a pain in the butt.
VickiBurbank
2 years agoHelpful | Level 6
A hamburger is the menu options, usually 3 short horizontal lines in the top corner. I hear your frustration as I am a realtor and we have definitive time constraints as well.
Feel free to let me know if you have any further questions. Always happy to help out another non techie individual
Feel free to let me know if you have any further questions. Always happy to help out another non techie individual
- Stevensimpson2 years agoHelpful | Level 7Paper click > attach files > scroll down to the Dropbox folder > click the right side of Dropbox log which is a little arrow logo
- Spcookie2 years agoExplorer | Level 4
no horizontal lines, just paperclip, google drive arrow and three vertical dots which gives me the choices of schedule send, add from contacts, confidential mode, discard, settings, help&feedback Thats it.
- DrVJMJ2 years agoCollaborator | Level 9
If Dropbox is not listed along with Google Drive and other options for sharing, then the linkage between the Gmail app and the Dropbox app has not been established. You need to do this within the Gmail app.
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