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erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android OS
Error Messages
Errors
G-Suite
Google
Mobile
Mobile App
  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

Spcookie's avatar
Spcookie
Explorer | Level 4

I am trying to figure out your workaround, what's a hamburger?  I am not tech savvy and getting more and more frustrated with this.  I cannot attavh a file, mostly adobe pdf files from my dropbox into an email in gmail.  I tested it by attaching a photo from dropbox and it works.  I have uninstalled both dropbox and adobe and nothing has helped.  I was going to head to the Verizon store and have them restore factory settings but based on the comments here it appears this is a dropbox/android issue.   I have a motorola maybe 1.5 years old.  I need to be able to use my phone for sending emails with attachments, time is of the essence in my business and work around using google drive is a pain in the butt.

Stevensimpson's avatar
Stevensimpson
Helpful | Level 7
2 years ago
The burgers they just refer to the 3 horizontal lines in the top left I believe. So when you are in email and click attach > burger (3 horizontal lines) > scroll to where you have drop box > click to to the right side of the dropbox link where there is a little triangle, instead of clicking on the word Dropbox or logo. That's what works for me
  • Stevensimpson's avatar
    Stevensimpson
    Helpful | Level 7
    2 years ago
    After the paper clip for me. I click the paper clip > burger (3 horizontal lines) scroll down to the Dropbox folder > click on the right side of Dropbox logo
  • Spcookie's avatar
    Spcookie
    Explorer | Level 4
    2 years ago

    Hi, I dont see three horizontal lines.....I have the paperclip, the google drive arrow, that 's all I got

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