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erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android OS
Error Messages
Errors
G-Suite
Google
Mobile
Mobile App
  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

VickiBurbank's avatar
VickiBurbank
Helpful | Level 6

Suddenly I cannot attached Dropbox files to my emails. I create the email from Gmail, click the paperclips and choose my file from dropbox. It seems to attach and then disappears and says "Couldn't attach file". Same thing happen from my android phone or my desktop computer. I can share the file from within Dropbox to gmail however

warrenkingnyc's avatar
warrenkingnyc
Explorer | Level 4
2 years ago
Hi Vicci,
I'm having g the same issue. Were you able to find a solution?
Thank you
Warren King
  • VickiBurbank's avatar
    VickiBurbank
    Helpful | Level 6
    2 years ago
    Hi Warren, I'm just attaching them differently now. Got the suggestion from someone else here. From your email, click on the paperclip/attach, next screen click on stacked hamburger on the top left, then don't choose dropvox from the options but instead click on the plus sign to the right of the Dropbox icon, click on the file you want and then the upper right check mark. It attaches no problem every time.
    • warrenkingnyc's avatar
      warrenkingnyc
      Explorer | Level 4
      2 years ago
      Hello Vicki,
      Thank you
      That worked great.
      Warren
    • DrVJMJ's avatar
      DrVJMJ
      Collaborator | Level 9
      2 years ago

      Beware Vicky that your phone doesn't clog up because I suspect what's happening you are downloading the file from Dropbox to your phone and then attaching. This is a different process.

  • KathyMc4's avatar
    KathyMc4
    Helpful | Level 5
    2 years ago
    Did you find your answer? I have a work around
    • warrenkingnyc's avatar
      warrenkingnyc
      Explorer | Level 4
      2 years ago
      Hi Kathymc4,
      I did find a way to make it work.
      But please share
      Warren
      • KathyMc4's avatar
        KathyMc4
        Helpful | Level 5
        2 years ago
        I just realized that it's the same way that Vicki did it.

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