'Can not upload the file' error when attaching from Dropbox to Gmail on Android

[erlend w.]

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , with the same dropbox and google account, on an other android phone (android 11 )or an android tablet, there is no problem. Both phones have the same app version of gmail

[VickiBurbank]

Thank you.  I am working around it at this point but really hoping for a better solution.

[Ash3185]

Hello everyone,

I have the same issue can't attach any files from Dropbox to my Gmail on android phone it's just happened few days ago.

[Ash3185]

Was trying to rest install what ever I can do . Nothing is working.

All other files can be added to Gmail but Dropbox is not allowing.

[RMadruga]

It seems to not be an issue for Dropbox... having paying customers complain about this and not giving us feedback. Passing it on to Android or Gmail...

[Stevensimpson]

I'm going to have to find another solution if this is not solved soon. I can't live without attaching as most of my files are on Dropbox and I need quick access to them to send to people.

[VickiBurbank]

I feel the same way

[Marko Grubac]

Me too

[Stevensimpson]

I've tried on an old phone Huawei P30 and it works fine. I presume my S22 is on a newer version of Android and not working.

[RMadruga]

Feedback from Dropbox support team

Richard, Aug 1, 2023, 1:10 AM PDT:

Hi Rita!
 
Just informing you that Engineers have picked up the issue and are currently working on a fix! At the moment I cannot give an exact date for resolution but I will keep you posted! We have isolated the issue as a bug.
 
Best
Richard
The Dropbox Team

[erlend w.]

We live on hope!