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erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android OS
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G-Suite
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  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting on the forum today, erlend w.!

 

As a first, can you send me a screenshot of the specific error you're receiving? 

 

Other than that, have you tried to add other attachments from Dropbox to Gmail on your Android 12 device, and the same error appears?

 

Keep me posted for more updates.

1709549's avatar
1709549
Explorer | Level 4
2 years ago
Please help me
  • VickiBurbank's avatar
    VickiBurbank
    Helpful | Level 6
    2 years ago

    I'm not very techie so don't know the OS on my phone or the dropbox app version.  I have tried attaching files from my laptop and they will only allow me to attached a link, versus attaching the file.  I don't know if both of these changes happened at the same time or not but might get that is that case.

  • Marko Grubac 's avatar
    Marko Grubac
    Helpful | Level 6
    2 years ago
    Anything?
    • RMadruga's avatar
      RMadruga
      Helpful | Level 6
      2 years ago

      Got this answer:

       

      Richard, Jul 24, 2023, 3:56 AM PDT:

      Hi Rita!
       
      Thank you for the confirmation! Just to inform you that the issue appears to be exclusive to Android Devices, However, because the Outlook app is working, I suspect this might be a Google issue rather than Dropbox, however, I am more than happy to bring this to the attention of Android Developers and seek clarification on the issue if that is something you wish to proceed with?
       
      Best
      Richard
      The Dropbox Team
      • erlend w.'s avatar
        erlend w.
        Helpful | Level 6
        2 years ago
        A lot of community members would like to see a SOLUTION to this attachment problem.

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