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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
This addon is installed. Makes no difference.
For your information: if I start in dropbox, select a file and share this with Gmail, it works.
When I start from Gmail and try to add a file from dropbox, the attachment is refused.
Hannah
Dropbox Staff
Dropbox StaffSorry to jump in here, erlend w., but does this happen with any file? Regardless of the size or file type?
Have you uninstalled and reinstalled the Gmail app at all, to see if that helps?
- Isso está acontecendo comigo também, quando uso o smartphone e tento anexar arquivos de qualquer pasta do meu dropbox ao enviar um email (gmail), aparece a mesma mensagem dizendo que não foi possível anexar os arquivos. Testei tanto para arquivos em PDF e em DOC do "word" também. Porém, usando o notebook, eu consegui enviar os mesmos arquivos. E o meu smartphone está anexando imagens salvas no próprio aparelho, razão pela qual percebi se tratar de um problema de conectividade entre o dropbox e o smartphone, talvez pela versão do android como a pessoa relatou acima.
This is happening to me too, when I use the smartphone and try to attach files from any folder in my dropbox when sending an email (gmail), the same message appears saying that it was not possible to attach the files. I tested both PDF and DOC files from "word" as well. However, using the notebook, I was able to send the same files. And my smartphone is attaching images saved on the device itself, which is why I realized that it was a connectivity problem between dropbox and the smartphone, perhaps due to the android version as the person reported above.- Nancy
Hey everyone!
Can you all clarify what's the current OS of your mobile devices, as well as the app version of your Dropbox app there?
Have you also tried to attach Dropbox files to your Gmail via a computer as well, and the same issue occurs?
Hi Nancy!
It works perfectly on my laptop and even with the browser on my phone. It's some problem between Dropbox app and Gmail app but only one way.
If I enter the Dropbox app and share a file using Gmail, there is no problem. Basically I can not write or reply an e-mail and attach a file from Dropbox, but I can from my phone storage, google drive, Box drive, etc...
Android 13 (ONE UI 5.1) Galaxy A53 5G
Hey!
Indeed, it happens with all the files from dropbox, regardless format and size.
Gmail and Dropbox apps have been re-installed.
Sorry to say, but thanks for your ideas
- Hi! Sorry to jump in but I started having the same issu yesterday. Did you find any solution?
I can attach files from other drives and local phone storage, I can share a file from the dropbox app directly choosing gmail after, I cannot write a new email on Gmail app and attach a file from dropbox. It disappears and an erros message shows up.
