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Forum Discussion

erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android OS
Error Messages
Errors
G-Suite
Google
Mobile
Mobile App
  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

erlend w.'s avatar
erlend w.
Helpful | Level 6

It is very difficult to make a Screenshot from the message, since it only appears  2 seconds and then disappears.  But i will try.

The attachment ( a photo  in jpg format) sometimes appear for a second and then disappear,  before the message appears

The  email is then automatically   put in the outbox and after a while it is automatically put in concepts, without attachment.

I tried several other files from the same dropbox, with the same result, also other formats, txt, doc, instead of jpg, without succes. 

Attachments from other cloud services, like Mega or google drive are possible.

 

 

erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

Screenshot of the message in Dutch.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi erlend w., do you have the Gmail add-on for Dropbox on your email? 

     

    If not, can you try installing it as mentioned here, and trying to attach your file that way?

    • erlend w.'s avatar
      erlend w.
      Helpful | Level 6
      2 years ago

      This addon is installed. Makes no difference.

      For your information: if I start in dropbox, select a file and share this with Gmail,  it works.

      When I start from Gmail and try to add a file from dropbox, the attachment is refused.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry to jump in here, erlend w., but does this happen with any file? Regardless of the size or file type?

         

        Have you uninstalled and reinstalled the Gmail app at all, to see if that helps?

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