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Forum Discussion
Brother Printer Integration stopped working May 1st, 2024
I have 4 Brother Printers. 3 - MFC - L2750DW and 1 - MFC - L2740DW that as of May 1st receive an error when uploading scanned documents to the assigned dropbox folder. I have created new cre...
Received notice from Brother today stating problem has been resolved. I tested and confirmed the integration is working again!
Mark
Super User II
Super User IIDBinBigD Jay is an official Dropbox representative. However, the issue remains that, unfortunately, it is up to Brother (and other suppliers) to update API keys, etc. if they expire or are out of date.
It sounds like the software link they are using has expired. An update/upgrade to the software / firmware may work
Thank you, I am doing my best to blast Brother too. And having about the same level of success.
The problem is I am dealing with the lowest level of support there is. And what needs to happen is technically knowledgeable people on both sides need to #1) Be aware there is a problem and then #2) collaborate to resolve. But the low level support at both companies immediately dismiss the issue as soon as they realize that they can blame someone else. It just needs to be escalated to a high enough level, that someone that knows what is going on, can call their counterpart and resolve it.
- Mark
The issue though is that as the issue is with Brothers software Dropbox cannot solve that. They cannot change the scripts etc. that they use.
The can, and do, offer plenty of support if they want it via the API Team - which they'll have access to already. BUT they need to do it.
- Mark
I've just done a quick search and Brother have released a recent update for some of the printers in April. Have you installed that? https://www.brother.co.uk/support/mfc-l2750dw/downloads
They also released new firmware in April.
Thank you. That was a great suggestion. I should have thought of that myself. It took awhile to get the firm ware completely up to date. For the MFC - L2740DW, the most recent is 1.06 from Sept '23. Unfortunately updating the firmware did not fix the problem.
