You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Aboverlängerung bezahlt aber Abo auf Basic umgestellt
Mir wurden 119,88 Euro per Lastschrift abgebucht, da ich mein Abo verlängern wollte. Trotz Abbuchung wurde mein Konto auf Basic abgestuft. Eine Rechnung, welche ich dringend brauche ist ebenfalls ni...
Bitte kontaktieren Sie über diese Seite unseren Support, damit wir Ihnen bei der Identifizierung der Abbuchung helfen können: https://www.dropbox.com/support
Wenn Sie ein Basic Konto haben, können Sie unseren Support per E-Mail kontaktieren.
Hoffentlich helfen Ihnen diese Informationen weiter.
Sie müssen sich direkt an den Dropbox-Support wenden. Rufen Sie die Support-Seite auf, während Sie NICHT bei einem Dropbox-Konto angemeldet sind, einschließlich dieser Foren, und Sie sehen eine Option für Abrechnungsprobleme. Verwenden Sie am besten eine Inkognito-Sitzung oder eine private Browsersitzung, um sicherzustellen, dass Sie nicht angemeldet sind.
Mehrfach haben sich user auch beim Anmelden-, Ummelde-, upgrade-, downgrade-Prozess mit einer "anderen" eMailadresse angemeldet. Dann gab es zwei Konten: ein Basic und ein höheres, wodurch Verwirrung entstand!!!
Wenn Sie den zusätzlichen Speicherplatz Ihres Abos nicht sehen, vergewissern Sie sich, ob Sie beim richtigen Konto angemeldet sind.
So finden Sie heraus, mit welchem Konto Sie auf der Website angemeldet sind:
1. Klicken Sie rechts oben auf der Dropbox-Website auf die Initialen oder das Profilbild 2. Klicken Sie auf „Einstellungen“ 3. Sehen Sie nach, welche E-Mail-Adresse zu Ihrem Konto gehört
Alternativ können Sie den Support direkt kontaktieren, um die Abbuchung in Frage und die dazu gehörige Email Adresse zu identifizieren: https://www.dropbox.com/account/billing
Hoffentlich helfen Ihnen diese Informationen weiter.
Viele Grüße, Adrian
About Eine Frage stellen
Sie haben Fragen? Richten Sie sie an die Dropbox Community!
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
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Trotz Abbuchung wurde mein Konto auf Basic abgestuft. Eine Rechnung, welche ich dringend brauche ist ebenfalls ni...","body@stringLength":"438","rawBody":"
Mir wurden 119,88 Euro per Lastschrift abgebucht, da ich mein Abo verlängern wollte.
Trotz Abbuchung wurde mein Konto auf Basic abgestuft. Eine Rechnung, welche ich dringend brauche ist ebenfalls nicht vorhanden.
Bezahlt aber keine Leistung.
Da mit dem Basic Abo keine Möglichkeit besteht Support zu bekommen, muss ich diesen Beitrag schreiben damit sich der Support bei mir meldet.
","kudosSumWeight":0,"postTime":"2024-08-08T12:35:51.493-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:Abonnements und Kontentypen","text":"Abonnements und Kontentypen","time":"2020-04-22T04:44:38.416-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:Konten & Abrechnung","text":"Konten & Abrechnung","time":"2019-09-25T07:30:44.675-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:Zahlungsmethode","text":"Zahlungsmethode","time":"2020-02-21T05:22:26.435-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:787806_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":149},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"
Mir wurden 119,88 Euro per Lastschrift abgebucht, da ich mein Abo verlängern wollte.
Trotz Abbuchung wurde mein Konto auf Basic abgestuft. Eine Rechnung, welche ich dringend brauche ist ebenfalls nicht vorhanden.
Bezahlt aber keine Leistung.
Da mit dem Basic Abo keine Möglichkeit besteht Support zu bekommen, muss ich diesen Beitrag schreiben damit sich der Support bei mir meldet.
"},"Conversation:conversation:787806":{"__typename":"Conversation","id":"conversation:787806","solved":false,"topic":{"__ref":"ForumTopicMessage:message:787806"},"lastPostingActivityTime":"2024-08-19T06:12:10.257-07:00","lastPostTime":"2024-08-19T06:12:10.257-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:787806":{"__typename":"ModerationData","id":"moderation_data:787806","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:787806_1":{"__typename":"Revision","id":"revision:787806_1","lastEditTime":"2024-08-08T12:35:51.493-07:00"},"ForumReplyMessage:message:788800":{"__typename":"ForumReplyMessage","id":"message:788800","conversation":{"__ref":"Conversation:conversation:787806"},"author":{"__ref":"User:user:1861909"},"revisionNum":1,"uid":788800,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"subject":"Re: Aboverlängerung bezahlt aber Abo auf Basic umgestellt","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:788800"},"parent":{"__ref":"ForumReplyMessage:message:787929"},"body":"
Nein, das stimmt leider nicht. Ich kann keinen Kontakt per E-Mail aufnehmen.
Zitat: Ihr Basic Abo bietet Zugriff auf unser Hilfecenter, unsere Community und den Chatbot.
","body@stringLength":"208","rawBody":"
Nein, das stimmt leider nicht. Ich kann keinen Kontakt per E-Mail aufnehmen.
Zitat: Ihr Basic Abo bietet Zugriff auf unser Hilfecenter, unsere Community und den Chatbot.
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Bitte kontaktieren Sie über diese Seite unseren Support, damit wir Ihnen bei der Identifizierung der Abbuchung helfen können: https://www.dropbox.com/support
\n
\n
Wenn Sie ein Basic Konto haben, können Sie unseren Support per E-Mail kontaktieren.
\n
\n
Hoffentlich helfen Ihnen diese Informationen weiter.
\n
\n
Viele Grüße, Sarah
","body@stringLength":"777","rawBody":"
Hallo ,
\n
\n
Vielen Dank für Ihren Beitrag in unserem Forum!
\n
\n
Bitte kontaktieren Sie über diese Seite unseren Support, damit wir Ihnen bei der Identifizierung der Abbuchung helfen können: https://www.dropbox.com/support
\n
\n
Wenn Sie ein Basic Konto haben, können Sie unseren Support per E-Mail kontaktieren.
\n
\n
Hoffentlich helfen Ihnen diese Informationen weiter.
\n
\n
Viele Grüße, Sarah
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Aboverlängerung bezahlt aber Abo auf Basic umgestellt","moderationData":{"__ref":"ModerationData:moderation_data:788967"},"body":"
Möglicherweise funktioniert das:
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Sie müssen sich direkt an den Dropbox-Support wenden. Rufen Sie die Support-Seite auf, während Sie NICHT bei einem Dropbox-Konto angemeldet sind, einschließlich dieser Foren, und Sie sehen eine Option für Abrechnungsprobleme. Verwenden Sie am besten eine Inkognito-Sitzung oder eine private Browsersitzung, um sicherzustellen, dass Sie nicht angemeldet sind.
Mehrfach haben sich user auch beim Anmelden-, Ummelde-, upgrade-, downgrade-Prozess mit einer \"anderen\" eMailadresse angemeldet. Dann gab es zwei Konten: ein Basic und ein höheres, wodurch Verwirrung entstand!!!
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Hallo @BG_DE,
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Vielen Dank für Ihren Beitrag in unserem Forum!
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Wenn Sie den zusätzlichen Speicherplatz Ihres Abos nicht sehen, vergewissern Sie sich, ob Sie beim richtigen Konto angemeldet sind.
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So finden Sie heraus, mit welchem Konto Sie auf der Website angemeldet sind:
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1. Klicken Sie rechts oben auf der Dropbox-Website auf die Initialen oder das Profilbild 2. Klicken Sie auf „Einstellungen“ 3. Sehen Sie nach, welche E-Mail-Adresse zu Ihrem Konto gehört
Alternativ können Sie den Support direkt kontaktieren, um die Abbuchung in Frage und die dazu gehörige Email Adresse zu identifizieren: https://www.dropbox.com/account/billing
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Hoffentlich helfen Ihnen diese Informationen weiter.
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Viele Grüße, Adrian
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