If you have phone support, roll the dice, only LOOK FOR TOMMY!

[jirwandi]

Dear Tommy (and the rest of Dropbox higher management team, especially Advanced Support Team),

I would just like to say, Tommy, thank you ever so much again for helping me in the past two days, having spoken to me for 4 long hours on the phone, yesterday and today, patiently trying to fix my Dropbox issue. It's been an excruciating, frustrating 72 hours trying to fix my problem with Dropbox app and Desktop on my two devices. Having spoken to over 20 agents through chat, phone, and email, you, Tommy, are the only one with the heart and willingness to help. Most other agents turn me away saying they "don't have the tools" or "wait until Advanced Support Team replies through email" – basically saying they can't be bothered. You, Tommy, stuck up for me, and it's made the whole lot of difference on my day. I am grateful for you. I wish the people in higher rank positions than Tommy to consider the positions they are holding (looking at you, Advanced Support Team) because one day, Tommy will be your boss and fix your incompetence out of you if you are still working for Dropbox. I sincerely believe if there is a reason for me to stay in Dropbox, it would be for Tommy – no one else – certainly not for the Advanced Support Team who is away for Easter holiday or joining the forces in the metaverse of Counter Strike. If you are NOT with Tommy (or maybe Felix), too bad for you, you have just wasted minutes of your life.

I wish you, Tommy, the best with your career. Dropbox is a heartbreaking place for customers, but somehow you made it bearable and reliable. You are an exemplary staff of Dropbox, with knowledge exceeding those around you. If I were you, I would consider using your talents somewhere else more worthwhile, or much higher up in Dropbox (if you wish!) and fix this **bleep** company.

Tommy fixes. The rest of the staff is on holiday.

Tommy fixed ticket number 23516850 (where the hell is Tony??) and ticket number 23526820 (Tommy's) on top of this. Find me an agent that could do what Tommy does and I'll buy Dropbox a plane.

Thank you ever so much, once again, Tommy, and I will get in touch with you if I encounter another problem.

I look forward to the change of my plan.

All my very best,

Josh

[Megan]

Hey there, @jirwandi, how are you today?

Well, now that's an amazing post there for our Support colleague, Tommy.

I will make sure to pass the comments to him, and his superiors. I'm also sorry to hear that you didn't have the best time prior to this, and I'm definitely making a note of that. 

I will pass on your comments to the relevant department, and to Tommy!

Have a lovely weekend ahead,enjoy!😍