How do admins of orgs using Dropbox for Business support end users with syncing issues?

[cmiarshvac]

This is a general question for admins in organizations using Dropbox for Business.  How do you support users who are having Dropbox syncing issues on Windows endpoints?  I have been creating a screen sharing session where I can investigate syncing issues on the endpoint.  It seems to me that Dropbox for Business is missing some kind of telemetry from endpoints that gives status on sync health back to the admin console. Something that reported back every 15 mins would be better than flying blind.  I would even take a log file saved into the AppData folder that logged sync status when it wasn't "finished".  It seems like a reasonable feature. 

[Megan]

Hey @cmiarshvac, thanks for posting here today! 

If I understand this correctly, it sounds like you're referring to other team members and their devices, right? 

Would you like to let me know about your device structure, and how that report would work on your end? For instance would it be a report that you can locate through the admin console, about other members' devices, and their issues, or something different? 

Let me know more! 

[cmiarshvac]

@Megan This is a concept. I was thinking a section in the Admin Console called "Devices" where an admin could see the sync status of all the connected devices.  This is a starting point when someone calls for support regarding a file that is "not in Dropbox". 

 

[Hannah]

Hey @cmiarshvac, thanks for this suggestion!

I'll make sure to pass your feedback along to our team.

Let us know if you need anything else!

[DBoxTips]

I use a recently-launched service called Syncmon. It does remote monitoring of Dropbox on Windows endpoints. 

Hope this helps.

Andrew (DBoxTips)

I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox. All opinions expressed here are my own.

[cmiarshvac]

@DBoxTips can you provide a link to information on Syncmon?  My search skills are failing me.

[DBoxTips]

Sure, here it is: https://syncmon.com

Hope this helps,

Andrew (DBoxTips)

I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox. All opinions expressed here are my own.