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Forum Discussion
macOS Monterey 12 - Couldnt Start Dropbox
bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
I have also done the advanced reinstall
To solve the problem, I close all Dropbox items by searching "dropbox" in the Utility Monitor.
Than I refresh Finder by Force Exit in the system menu.
Finally, in System Preference-Safety and Privacy-Complete Access to Disk, I've able Dropbox App.
All now is working!
Bye.
Andrea
- Hannah
Dropbox Staff
Hey guys, thanks for the comments here!
Jhirstz, did you get a chance to try what andreabonato suggested?Hello, ive tried all possible solutions mentioned here but still unable to install it on a macbook pro 16" MacOS Monterey 12.6, what can i do? thanks
- Jay
HI O7CAR, could you let us know exactly what happens when you attempt to install the Dropbox desktop application?
Have you tried using the latest stable version of the app?
After trying everything several times, including terminal commands, andreabonato solved my problem! Thank you so much!
- HannahThat's great AMCPA! I'm happy to see that the issue was resolved.
Let us know if you ever need anything else!I had luck uninstalling Dropbox (moving to trash, emptying trash) and then getting rid of the Dropbox application settings:
In Terminal:
mv ~/Library/Application\ Support/Dropbox ~/Desktop/DropboxOldSettings
Then reinstall Dropbox.
Oh, I also noticed that the permissions for the disk were bad before that. In "Get Info" for the Dropbox folder, I unlocked the permissions (lock in bottom right corner), and chose "Read & Write" for "everyone".
That worked for me.
Grazie infiniti Andrea
your solution worked immediately , i'm grateful you took the time to post the solution!
Lenny
Just tried it and it helped me too! Didn't need to force quit finder, but took the other steps (force quitting dropbox in utilities, and then accessing and enabling Dropbox in privacy/securing setting. Thank you, Andrea! I was tearing my hair out!
Brilliant that worked for me
Worked for me. I think allowing dropbox full disk access was my main problem. But I followed all these steps by Andrea and it worked.
Finally, Andrea's solution worked! I've searched everywhere and nothing did the job... But killing DB in the activity monitor and restarting the finder was the solution. Thank you Andrea!!!!
Thanks to Andrea. This fixed my issue as well after weeks of having this issue.
Thanks for that process. It worked for me also.
Do you happen to know if there are any security concerns with giving Dropbox full disk access?
This in what read about risks of Full Disk Access:
"Full Disk Access is a security feature, introduced in macOS Mojave, that requires applications to be given full permission to access user-protected files. If not enabled, some data on the Mac will not be accessible. In previous macOS versions, this permission was automatically given during installation.
Accessibility allows an app to control and listen to the system outside of its own container. This is often used for apps that extend system functionality or run processes in the background, such as productivity apps.
It’s also not something you should be afraid of, as it is just marking an app as trusted so that it can access your data. You’ll still only want to enable apps that have a good reason to be scanning your whole drive, but in reality, there’s not too much locked down behind the “Full Disk Access” permission.
However, this doesn’t give the application root access, which would give it the ability to delete or modify the system files macOS uses to run. You’ll have to put in your password manually if an application wants root access."
I think that Dropbox is a reliable app.
Bye. Andrea B.
@andreabonato
Thanks!
