Hi, With this morning updates on beta version of Ubuntu Focal (20.04), system uninstalled Dropbbox because it updated package libpango. So I downloaded the new deb package on Dropbox site, and saw that it was a new version from 4th March 2020, good ! But installation failed : sudo dpkg -i dropbox_2020.03.04_amd64.deb dropbox depends from libpango1.0-0 (>= 1.36.3) ; but:Package libpango1.0-0 is not installed But it's well present : libpango-1.0.0-1.44.7-2 Please could you update your installation package ? Thanks !

Hi Xavier-G,The issue comes from fact - corresponding package name seems got changed (probably temporary). As a workaround, ignoring dependencies, you can "install" the package by hand (suppose all needed libraries persist), copy contained files on the corresponding places. :wink:Good luck.

Unable to install Dropbox on Ubuntu 20.04

Здравко
Legendary | Level 20
5 years ago
Just launch:
sudo dpkg --ignore-depends=libpango1.0-0 -i dropbox_2020.03.04_amd64.deb
- shmu26
  Collaborator | Level 8
  5 years ago
  This issue still has not been fixed on Ubuntu 20.04 despite its official release.
- Xavier-G
  Helpful | Level 5
  5 years ago
  It works, thanks a lot for your help ! :grinning:
  
  And no need to reconnect nor re-do all the synchronization (I don't use the default folder), all was still registered, perfect.
Здравко
Legendary | Level 20
5 years ago
Hi Xavier-G,
The issue comes from fact - corresponding package name seems got changed (probably temporary). As a workaround, ignoring dependencies, you can "install" the package by hand (suppose all needed libraries persist), copy contained files on the corresponding places. :wink:
Good luck.
- anonymous
  5 years ago
  Hi,
  
  I't not a temporary change. In Debian the package libpango1.0-0 was changed to transitional package in 2013 which depended on libpango-1.0-0 and now the transitional package has been dropped from the archive.
  
  Dropbox should change the dependency to libpango-1.0-0
  
  https://salsa.debian.org/gnome-team/pango/-/blob/debian/master/debian/changelog
  - flabdablet
    Helpful | Level 5
    5 years ago
    @Durin Yes, they absolutely should. But I didn't want to wait around for them, so I used equivs to build and install a temporary replacement for the missing transitional package:
    apt install equivs mkdir /tmp/pkg cd /tmp/pkg cat <<EOF >>libpango1.0-0 Package: libpango1.0-0 Version: 1.44.7-4 Depends: libpango-1.0-0 EOF equivs-build libpango1.0-0 apt install ./libpango1.0-0_1.44.7-4_all.deb
    apt-mark auto libpango1.0-0
    after which Dropbox installed without complaint. With any luck, that apt-mark auto will mean that once Dropbox does get its act together and stops depending on packages deprecated seven years ago, apt will clean up all by itself and let me forget I even had to do this .
- Xavier-G
  Helpful | Level 5
  5 years ago
  Thanks for your help, yes it seems due to a a problem of package name, but it has been identified and should (I hope) been resolved soon :
  
  https://lists.ubuntu.com/archives/focal-changes/2020-March/016186.html
Walter
Dropbox Staff
5 years ago
Hi Xavier-G; welcome to the Dropbox Community!

It seems like the operating system you are running is not currently a fully tested or supported environment for the Dropbox desktop application (from what I gather, it will be out officially on the 23rd of April, 2020). You can see a list of our system requirements here:

https://help.dropbox.com/installs-integrations/desktop/system-requirements

While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable.

I'm sorry I can’t provide support for our desktop app when run on an unsupported operating system and I'll make sure to pass your comments on to our dev team.

What I'd suggest, for now, is to keep an eye on our system requirements page for updates about new supported operating systems.

I hope this clears things up and I'm always around if you have any more questions.