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jpinson

Explorer | Level 4

5 years ago

Solved

Loading Excel Files from C: Drive is Slow

When DropBox is running, my Windows 10 File Explorer is slow (8 seconds) to open Excel Files on C: drive

When DropBox is not running, File Explorer loads Excel files instantly.

It happens on all my PCs that run DropBox.

For some reason, it is only affects loading Excel files from Windows 10 File Explorer (Word, etc... works fine)

Dixieland
5 years ago
I had the same issue and found a workaround which works for me

-> Open TaskManager
-> Navigate to Startup
-> Select Dropbox and push the mouse's right button for properties
-> Got to the Table Compatibility
-> Check the checkbox for "run this program as an administrator"
-> Reboot your computer
Dropbox wil run as administrator

It solved the problem for me

31 Replies

Replies have been turned off for this discussion

Lusil
Dropbox Staff
5 years ago
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Hey jpinson, thanks for checking in with us.

If you haven't already, could you have a look at this article, which mentions a few ways to tackle an overall computer slow-down?

Check it out and let me know if it helps. Cheers!
- jpinson
  Explorer | Level 4
  5 years ago
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  Unfortunately, the tips did not work for me.
  There is only 1 small Excel file in my Dropbox folder.
  The delay (8 seconds) happens even when opening very small Excel files in another folder on the C: (SSD) drive.
  When I exit Dropbox, there is no delay when opening Excel files from Windows 10 File Explorer.
  
  Any other ideas?
  - jpinson
    Explorer | Level 4
    5 years ago
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    I forgot to mention that CPU utilization is always under 10% and Memory usage is at 5GB of 16GB.
quadroval
Explorer | Level 4
5 years ago
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I'm having exactly the same reprodusable issue. When dropbox is running .xsl or .xlsx files are opening very slow - about 10 seconds delay before Excel logo. Right after I quite dropbox agent in the tray - xls files are opening immediately. When I re-run dropbox I experience delayed opening again.
I use Excel 2010 and Windows 10. My rig is really good, it's core i7, 16gb RAM and SSD so can't be lack of performance.
It's my daily workflow to write excel reports at the end of the day, drop box is running all the time too.
The problem began emerging about a week ago, maybe a bit more.
- quadroval
  Explorer | Level 4
  5 years ago
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  I bumped into this excel problems thread , where users have really different reasons for slow run
  https://www.bruceb.com/2016/07/what-to-do-when-excel-opens-very-slowly/
  
  But in my case it's really a Dropbox agent
  - Walter
    Dropbox Staff
    5 years ago
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    Hey there jpinson & quadroval; how are you today?
    
    I'm sorry to jump in here, but I just wanted to ask if you have tried reinstalling both our desktop app and the Microsoft Excel one on the affected computers to see if it improves matters.
    
    If you haven't yet, can you give it a go and let us know how it goes?
- jpinson
  Explorer | Level 4
  5 years ago
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  I noticed the problem with Dropbox started about 2 weeks ago. I temporarily switched over to Microsoft OneDrive until this issue gets resolved by Dropbox. Now my Excel files load instantly from Windows 10 File Explorer.
- Lusil
  Dropbox Staff
  5 years ago
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  Hey jpinson, could you try another browser?
  
  If that doesn't do the trick, could you check your email's inbox?
  - jpinson
    Explorer | Level 4
    5 years ago
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    I tried Microsoft Edge, Chrome and Opera browsers and cleared history in each and it doesn't view the ticket either.
    At least I do get emails from DropBox about responses to my questions.
    Any other ideas?
Dixieland
Helpful | Level 6
5 years ago
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I had the same issue and found a workaround which works for me

-> Open TaskManager
-> Navigate to Startup
-> Select Dropbox and push the mouse's right button for properties
-> Got to the Table Compatibility
-> Check the checkbox for "run this program as an administrator"
-> Reboot your computer
Dropbox wil run as administrator

It solved the problem for me
- quadroval
  Explorer | Level 4
  5 years ago
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  Thanks for sharing the workaround. It seems really working for me too. Though I don't use autostart for dropbox but running the client via "Run as administrator" context menu did the trick for me too.
  - Dixieland
    Helpful | Level 6
    5 years ago
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    Nice to hear it works for you too.
    Now the question remains why this workaround solves this problem!!
- KuotaKevel
  Explorer | Level 3
  5 years ago
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  Thanks!! It works well too.
  - jpinson
    Explorer | Level 4
    5 years ago
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    It works for me. My Excel files load quickly now.

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When DropBox is running, my Windows 10 File Explorer is slow (8 seconds) to open Excel Files on C: drive

When DropBox is not running, File Explorer loads Excel files instantly.

It happens on all my PCs that run DropBox.

For some reason, it is only affects loading Excel files from Windows 10 File Explorer (Word, etc... works fine)

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When DropBox is running, my Windows 10 File Explorer is slow (8 seconds) to open Excel Files on C: drive

When DropBox is not running, File Explorer loads Excel files instantly.

It happens on all my PCs that run DropBox.

For some reason, it is only affects loading Excel files from Windows 10 File Explorer (Word, etc... works fine)

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Loading Excel Files from C: Drive is Slow","moderationData":{"__ref":"ModerationData:moderation_data:474061"},"body":"

Hey jpinson, thanks for checking in with us.

\n\n

If you haven't already, could you have a look at this article, which mentions a few ways to tackle an overall computer slow-down?

\n\n

Check it out and let me know if it helps. Cheers!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2020-11-27T16:49:30.665-08:00","lastPublishTime":"2020-11-27T16:49:30.665-08:00","metrics":{"__typename":"MessageMetrics","views":5115},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:473998/message:474061","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDQ3NDE5Myw0NzQxOTM","node":{"__ref":"ForumReplyMessage:message:474193"}}]},"editFrozen":false,"body@stringLength":"604","rawBody":"

Hey , thanks for checking in with us.

\n\n

If you haven't already, could you have a look at this article, which mentions a few ways to tackle an overall computer slow-down?

\n\n

Check it out and let me know if it helps. Cheers!

Unfortunately, the tips did not work for me.

There is only 1 small Excel file in my Dropbox folder.

The delay (8 seconds) happens even when opening very small Excel files in another folder on the C: (SSD) drive.

When I exit Dropbox, there is no delay when opening Excel files from Windows 10 File Explorer.

Any other ideas?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-11-28T18:31:46.508-08:00","lastPublishTime":"2020-11-28T18:31:46.508-08:00","metrics":{"__typename":"MessageMetrics","views":5096},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:473998/message:474193","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDQ3NDE5NSw0NzQxOTU","node":{"__ref":"ForumReplyMessage:message:474195"}}]},"editFrozen":false,"body@stringLength":"380","rawBody":"

Unfortunately, the tips did not work for me.

There is only 1 small Excel file in my Dropbox folder.

The delay (8 seconds) happens even when opening very small Excel files in another folder on the C: (SSD) drive.

When I exit Dropbox, there is no delay when opening Excel files from Windows 10 File Explorer.

Any other ideas?

I forgot to mention that CPU utilization is always under 10% and Memory usage is at 5GB of 16GB.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"98","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-11-28T18:34:14.475-08:00","lastPublishTime":"2020-11-28T18:34:14.475-08:00","metrics":{"__typename":"MessageMetrics","views":5092},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:473998/message:474195","readOnly":true,"editFrozen":false,"body@stringLength":"103","rawBody":"

I forgot to mention that CPU utilization is always under 10% and Memory usage is at 5GB of 16GB.

I'm having exactly the same reprodusable issue. When dropbox is running .xsl or .xlsx files are opening very slow - about 10 seconds delay before Excel logo. Right after I quite dropbox agent in the tray - xls files are opening immediately. When I re-run dropbox I experience delayed opening again.

I use Excel 2010 and Windows 10. My rig is really good, it's core i7, 16gb RAM and SSD so can't be lack of performance.

It's my daily workflow to write excel reports at the end of the day, drop box is running all the time too.

The problem began emerging about a week ago, maybe a bit more.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2020-11-30T11:30:27.859-08:00","lastPublishTime":"2020-11-30T11:38:29.386-08:00","metrics":{"__typename":"MessageMetrics","views":5060},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:473998/message:474640","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDQ3NDY0NCw0NzQ2NDQ","node":{"__ref":"ForumReplyMessage:message:474644"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDQ3NDY0NCw0NzQ2OTk","node":{"__ref":"ForumReplyMessage:message:474699"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDQ3NDY0NCw0ODEyMjM","node":{"__ref":"ForumReplyMessage:message:481223"}}]},"editFrozen":false,"body@stringLength":"619","rawBody":"

I use Excel 2010 and Windows 10. My rig is really good, it's core i7, 16gb RAM and SSD so can't be lack of performance.

It's my daily workflow to write excel reports at the end of the day, drop box is running all the time too.

The problem began emerging about a week ago, maybe a bit more.

I bumped into this excel problems thread , where users have really different reasons for slow run

https://www.bruceb.com/2016/07/what-to-do-when-excel-opens-very-slowly/

But in my case it's really a Dropbox agent

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-11-30T11:36:38.168-08:00","lastPublishTime":"2020-11-30T11:36:38.168-08:00","metrics":{"__typename":"MessageMetrics","views":5051},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:473998/message:474644","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDQ3NTIzMiw0NzUyMzI","node":{"__ref":"ForumReplyMessage:message:475232"}}]},"editFrozen":false,"body@stringLength":"381","rawBody":"

I bumped into this excel problems thread , where users have really different reasons for slow run

https://www.bruceb.com/2016/07/what-to-do-when-excel-opens-very-slowly/

But in my case it's really a Dropbox agent

Hey there jpinson & quadroval; how are you today?

\n\n

I'm sorry to jump in here, but I just wanted to ask if you have tried reinstalling both our desktop app and the Microsoft Excel one on the affected computers to see if it improves matters.

\n\n

If you haven't yet, can you give it a go and let us know how it goes?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"212","kudosSumWeight":0,"repliesCount":13,"postTime":"2020-12-02T06:59:07.159-08:00","lastPublishTime":"2020-12-02T06:59:07.159-08:00","metrics":{"__typename":"MessageMetrics","views":4998},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:473998/message:475232","readOnly":true,"editFrozen":false,"body@stringLength":"751","rawBody":"

Hey there & ; how are you today?

\n\n

I'm sorry to jump in here, but I just wanted to ask if you have tried reinstalling both our desktop app and the Microsoft Excel one on the affected computers to see if it improves matters.

\n\n

If you haven't yet, can you give it a go and let us know how it goes?

I noticed the problem with Dropbox started about 2 weeks ago. I temporarily switched over to Microsoft OneDrive until this issue gets resolved by Dropbox. Now my Excel files load instantly from Windows 10 File Explorer.

Hey jpinson, could you try another browser?

If that doesn't do the trick, could you check your email's inbox?

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Hey , could you try another browser?

If that doesn't do the trick, could you check your email's inbox?

I tried Microsoft Edge, Chrome and Opera browsers and cleared history in each and it doesn't view the ticket either.

At least I do get emails from DropBox about responses to my questions.

Any other ideas?

I tried Microsoft Edge, Chrome and Opera browsers and cleared history in each and it doesn't view the ticket either.

At least I do get emails from DropBox about responses to my questions.

Any other ideas?

I had the same issue and found a workaround which works for me

-> Open TaskManager

-> Navigate to Startup

-> Select Dropbox and push the mouse's right button for properties

-> Got to the Table Compatibility

-> Check the checkbox for \"run this program as an administrator\"

-> Reboot your computer

Dropbox wil run as administrator

It solved the problem for me

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"220","kudosSumWeight":4,"postTime":"2020-12-23T12:55:34.076-08:00","lastPublishTime":"2020-12-23T12:55:34.076-08:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":7011},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:473998/message:481669","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDQ4MTY3Nyw0ODE2Nzc","node":{"__ref":"ForumReplyMessage:message:481677"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDQ4MTY3Nyw0ODE3MDI","node":{"__ref":"ForumReplyMessage:message:481702"}}]},"editFrozen":false,"body@stringLength":"465","rawBody":"

I had the same issue and found a workaround which works for me

-> Open TaskManager

-> Navigate to Startup

-> Select Dropbox and push the mouse's right button for properties

-> Got to the Table Compatibility

-> Check the checkbox for \"run this program as an administrator\"

-> Reboot your computer

Dropbox wil run as administrator

It solved the problem for me

Thanks for sharing the workaround. It seems really working for me too. Though I don't use autostart for dropbox but running the client via \"Run as administrator\" context menu did the trick for me too.

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Nice to hear it works for you too.

Now the question remains why this workaround solves this problem!!

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Nice to hear it works for you too.

Now the question remains why this workaround solves this problem!!

Thanks!! It works well too.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"39","kudosSumWeight":0,"postTime":"2020-12-23T15:20:38.866-08:00","lastPublishTime":"2020-12-23T15:20:38.866-08:00","metrics":{"__typename":"MessageMetrics","views":2271},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:473998/message:481702","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDQ4MTc0Miw0ODE3NDI","node":{"__ref":"ForumReplyMessage:message:481742"}}]},"editFrozen":false,"body@stringLength":"515","rawBody":"

Thanks!! It works well too.

It works for me. My Excel files load quickly now.

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It works for me. My Excel files load quickly now.

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