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Forum Discussion

jpinson's avatar
jpinson
Explorer | Level 4
4 years ago

Loading Excel Files from C: Drive is Slow

When DropBox is running, my Windows 10 File Explorer is slow (8 seconds) to open Excel Files on C: drive When DropBox is not running, File Explorer loads Excel files instantly. It happens on all ...
Desktop
Setting up the apps
Sync
Windows
  • Dixieland's avatar
    Dixieland
    4 years ago

    I had the same issue and found a workaround which works for me

     

    -> Open TaskManager

    -> Navigate to Startup

    -> Select Dropbox and push the mouse's right button for properties

    -> Got to the Table Compatibility

    -> Check the checkbox for "run this program as an administrator"

    -> Reboot your computer

    Dropbox wil run as administrator

     

    It solved the problem for me

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hey there jpinson & quadroval; how are you today?

 

I'm sorry to jump in here, but I just wanted to ask if you have tried reinstalling both our desktop app and the Microsoft Excel one on the affected computers to see if it improves matters.

 

If you haven't yet, can you give it a go and let us know how it goes? 

  • quadroval's avatar
    quadroval
    Explorer | Level 4
    4 years ago

    Hey. I've just reinstalled dropbox app and nothing really changed.

  • jpinson's avatar
    jpinson
    Explorer | Level 4
    4 years ago

    I also reinstalled Dropbox but it didn't help.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Hey peeps, did you also try reinstalling Microsoft Excel by any chance?

      • quadroval's avatar
        quadroval
        Explorer | Level 4
        4 years ago

        Reinstalled office, nothing changed.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Just to cover all bases, when you notice this issue is the sync status of the app showing "up to date" or "syncing"?

       

      Also, have you rebooted your device recently?

      • quadroval's avatar
        quadroval
        Explorer | Level 4
        4 years ago

        The app shows 'up to date' and when something changes 'syncing'.
        I've recordered small video so you could better understand the problem
        https://www.dropbox.com/s/k70pb7z4ywhyynf/dropbox.mp4?dl=0

        - stage1 - run 3 xls files without dropbox running - very fast startup
        - open dropbox and do the same - only first run is fast, all subsequent runns are very slow
        - then I run directly excel program (without any files preopened) and sropbox running - startup is fast (just to show that issue is related to some kind of DDE or COM)
        - I quit dropbox and run against 3 test files - startup is fast again

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